Return & Safety Policy
Ensuring patient safety is our top priority. Due to the sensitive nature of pharmaceutical products, our return policy is strictly regulated.
Last Updated: March 2024
Non-Returnable Items
To ensure the safety and efficacy of medications for all our patients, we cannot accept returns for:
Opened or tampered packaging.
Temperature-controlled medications (e.g., insulin) once leaving our facility.
Any medication past 7 days from the delivery date.
Acceptable Return Conditions
Returns or replacements are only processed under the strictly monitored circumstances listed below.
Wrong Item DeliveredIf the medicine delivered does not match your ordered prescription exactly.
Damaged PackagingIf the product arrived with broken seals or signs of physical damage.
Near ExpiryIf the medicine has an expiration date of less than 3 months upon arrival.
Reward Points Policy
Important: We do not offer cash refunds. Instead, we have a rewarding points system.
1 : ₹1
Base Rewards
Earn 1 point for every ₹1 spent on your orders.+50
Bonus for ₹500
If your bill is exactly ₹500, receive an extra 50 bonus points.+100
Bonus for >₹500
If your bill exceeds ₹500, receive an extra 100 bonus points.Need to request a replacement?
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